Frequently Asked Questions

How do I submit an account to collections?

You may submit individual accounts by e-mail, mail or fax. You may also submit multiple accounts by creating a file on Excel or in .csv delimited format. Please contact your account representative for more information regarding this process.

What do I need to send?

We need the patient's demographic information, insurance information, attorney's information, and itemized statement (all pending dates of service, procedures, payments, and adjustments on the account).

Is there a limit on the age of the accounts?

Yes, the statute of limitations allows you to initiate collection action within four years from the date of delinquency. The date of delinquency is the last date of service or payment on the account, whichever is the later.

Do I receive a confirmation?

An acknowledgement list of accounts will be forwarded upon entry.

How do I report payments received at the office?

You may fax EOBs, copies of checks, and receipts, as well as call our office or email your contact person.

What happens if I send an account in error?

You must contact our office within 7 days of submittal of an account sent to us inadvertently.

How do I know the status of the accounts that we submitted?

We have at your disposal a variety of reports upon request, from an analysis report that summarizes your turnovers to status reports that list individual accounts. Reports are available any time after 90 days from turnover.

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