FFCC Frequently Asked Questions
How do I submit an account to collections?
You may submit individual accounts by e-mail, mail or fax.
You may also submit multiple accounts by creating a file on excel or .csv delimited format. Please contact your account representative for more information regarding this process.
- Patients demographic information.
- Insurance information.
- Attorney's information.
- Itemized statement: all pending dates of service, procedures, payments and adjustments on the account.
- If a collection fee is added to the account, a copy of the financial responsibility acknowledgement signed by the patient or guardian.
Is there a limit on the age of the accounts?
Yes, the statute of limitations allows you to initiate collection action within 4 years from the date of delinquency. The date of delinquency is the last date of service or payment on the account, whichever is the later.
An acknowledgement list of accounts will be foward upon entry.
How do I report payments recieved at office?
You can fax EOB's, Copies of Checks, Receipts, call our office, email your contact person.
What happens if I send an account in error?
You must contact our office within 30 days of submittal of an account sent to us inadvertently. In order for us to comply to the FDCPA, you must give us detailed information of the error.
How do I know the status of the accounts that we submitted?
We have at your disposal a variety of reports upon request. From an analysis report which summarizes your turnovers to status reports which list individual accounts. Reports are available any time after 90 days from turnover.